AFTER SALES SERVICES
Centum’s customers are global OEM’s who work in highly regulated markets and environments. Often these products are safety critical and have long lifecycles. We offer a wide range of aftermarket services to enable our customer deliver exceptional customer satisfaction.
Depot-level maintenance and repair and Refurbishment services for damaged/faulty products or for minor upgrades are provided as a standalone service as well as for products designed or manufactured at Centum. We achieve quick turnaround times as a result of skilled engineers who employ structured debugging approach to identify and rectify complex problems. We also provide logistical support to get the products to and from the end user.
Proactive Product Lifecycle Management is an important aspect of our offer. We use tools such as I.H.S to monitor component lifecycles and provide solutions in case of end-of-life issues. We also look for alternate components/suppliers to address obsolescence or single vendor related challenges. Given our strong design capabilities, we also provide customers with redesign services for cost reduction, obsolescence management, performance upgrades or market localization.